Harassment by Nissan Service Centre and Dealers, Frustated Customer Re: TN01AR8726 SUNNY

Sanghi <sanghivivek@gmail.com>

1:29 PM (2 minutes ago)
to Arivu/Senthil, sushilmehta, sales, omrsales, info, Customercare.n., dealer.managem., bodyshopmgr

Dear All

Despite several calls and followups, with shallow assurance only, I feel disappointed and am sorry to say that I have not received any solution or update to any of the reported issues. None of the promises made by the Jain Jubilant Nissan team is kept irrespective of who makes it and in what capacity.

I wish to transfer this repair work to some other workshop outside Nissan Network and hence request you not to take any action without any intimation from my side.

The sales team is very prompt in making promises and collecting money weather it is for extended Warranty or accessories or spare parts. So the conclusion is  NISSAN as a brand does not care what harassment and  frustration customers feels and instruction to all employees is to learn how to charge customers, raise invoices, keep customers hanging without any information and dont serve them.

I am unable to understand only only delay in service.???

It was my mistake to choose a Nissan Brand vehicle and I will put my best efforts to share this to friends and family.

Regards

Vivek
78450 99939
9500069296

On Sat, Jan 3, 2015 at 10:28 AM, Sanghi <sanghivivek@gmail.com> wrote:

Dear Arivu

It is very important for me to understand what cost I have to bear (apart from the Insurance  payment) before you start the work.

Secondly, I would not like to go ahead with workshop repair work unless I am given a spare vehicle for the duration of the repair.

If any job is done without prior permission from me, Your company and concerned staff will be responsible and I will not pay any charges what so ever they may be.

Kindly dont proceed without discussions with me.

Regards
Vivek
78450 99939
95000 69296

On Fri, Jan 2, 2015 at 6:15 PM, Arivu/Senthil <bodyshop@jubilantnissan.co.in> wrote:

FYI

 

 

 

 

 

Regards
Sanghi

Regards
Sanghi